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RIEN membership works: over 75% of RIEN members report an improvement in their arrears and collection performance, bucking the national trend of deteriorating rent income performance.
RIEN has achieved 90% satisfaction ratings from members on value for money and the range of services on offer.
Membership benefits include...
Online Q & A: RIEN email support enables members to solve problems or find out how others are tackling similar issues by sharing experience and ideas.
Ask an expert: Simply email us with your questions and we will get you an answer from an expert Associate.
Best practice library: Valuable resources include income management, financial inclusion and Housing Benefit toolkits, topical briefings (including regular updates on the latest housing case law), our quarterly welfare benefit newsletter and positive practice case studies – all delivered direct to you electronically and available online.
Send and share documents: Sharing documents such as strategies, procedures and policies as well as arrears letters, posters and leaflets helps members to benefit from what already works for others.
Performance benchmarking: Compare your performance on current and former tenant arrears, rent collection and Direct Debit take-up. We help you to identify who is doing well, how you compare and what to do to improve through our informed commentaries on the results. And we have more benchmarking planned, including repair recharges.
Discounts at seminars, masterclasses and the annual conference: Gain practical advice on how to improve performance, the chance to network with fellow practitioners and to question top performers.
Discounts on our in-house support: If you need some hands-on advice or guidance, RIEN members benefit from discounted rates on our flexible, in-house health checks and service improvement solutions. This can range from a quick, one-day challenge workshop to see how you’re doing to help with a full re-engineering of your income management service. We are here to help.
Discounts on accreditation: RIEN members benefit from a discounted rate on HQN’s Accredit: Income Management service. If you are performing well, why not let the world know and give your tenants and stakeholders the confidence that the service is high quality and value for money? Click here for more information on Accredit: Income Management.