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HQN SERVICES |
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These services are available at additional subscription rates - click here for further information.
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About the Rent Income Excellence Network |
RIEN membership works: over 75% of RIEN members improved their key performance indicators, bucking the national trend of deteriorating rent income performance.
RIEN has achieved 90% satisfaction ratings from members on value for money, best practice briefing papers and top performance advice.
Membership includes:
Q&A: RIEN email support enables members to solve problems or find out how others are tackling similar issues by sharing experience. RIEN summarises the responses and issues papers to all members
Send and share documents: Sharing documents such as arrears and former tenant arrears procedures and policies allows all members to benefit from what already works for others
Best practice: ‘How To’ Guide, A-Z of Excellence, quarterly mailings, best practice briefings – all available electronically and in hard copy
PIs: RIEN can publish members’ statistics much faster than the regulatory bodies, giving members the information they need quickly
Self assessment toolkits: To help members assess their own processes and performance, and decide if they are 0, 1, 2, or 3 star
Masterclass events: Gain practical advice on how to improve rent collection performance, with the chance to debate with and question top performers
Jobs: Members can place and see vacancies on the website
In-house support: RIEN offers two choices of in-house support at extra cost:
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Two-day external exercises involving a one-day “challenge workshop” with a full report to follow for those looking for external challenges as part of Best Value reviews
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Four-day inspection healthchecks for those wanting a detailed critique of their service with recommendations for improvement, particularly in advance of a visit from a team of inspectors
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Click here to view the RIEN brochure
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