PERFORMANCE INDICATORS KEY DOCUMENTS MEMBER DETAILS LINKS TOOLKITS FTA BENCHMARKING Q & A

11 MARCH 2010

HOMEPAGE MEMBERS PAGE CONTACT US LOGIN HQN SERVICES These services are available at additional subscription rates - click here for further information.		What's New  08-03-2010  Former tenant arrears - tracing your 'gone aways'    http://www.rien.org.uk/key_docs.php  Download Document  25-02-2010  Raising the standard - High quality income management in 2010 and beyond    http://www.hqnetwork.org.uk/forthcoming_events.php  Download Document  16-02-2010  RIEN Members - PI data request  Please complete the attached spreadsheet and email it back to Mark.Henderson@wolverhamptonhomes.org.uk with a copy to rien@hqnetwork.co.uk  http://www.rien.org.uk/news.php  Download Document  05-02-2010  RIEN members' survey    http://www.surveymonkey.com/s/7TLSKTD  22-01-2010  Raising the standard  Please see flyer for full details  Download Document  14-09-2009  More about the new RIEN benchmarking services - Direct Debit take-up    http://www.rien.org.uk/examples.php  Download Document  27-05-2009  RIEN Members - PI data request  Please complete the attached spreadsheet and email it back to Mark.Henderson@wolverhamptonhomes.org.uk with a copy to rien@hqnetwork.co.uk  Download Document  27-05-2009  RIEN Members - FTA data request  Please fill in the data on the second tab of the spreadsheet and email it back to Mark.Henderson@wolverhamptonhomes.org.uk with a copy to rien@hqnetwork.co.uk  Download Document  26-05-2009  Briefing - Tolerated trespass - the end    http://www.rien.org.uk/briefings_docs.php  25-09-2008  RIEN Briefing Paper - Equality and Diversity - Best Practice in Income Management    http://www.rien.org.uk/briefings_docs.php  03-09-2008  Law Commission: Housing – Encouraging responsible letting    http://www.lawcom.gov.uk/docs/lc312.pdf  23-07-2008  Quarter 3 RIEN PI data  Please go to the performance indicator section of the RIEN website to view the latest PI data for RIEN. The commentary from Mark Henderson can be found in the Briefings section  http://www.rien.org.uk/pi.php  28-05-2008  RIEN update - May 2008  Find items on rent income and arrears from various websites here  Download Document		RIEN PEOPLE Anya Ahmed Joy Campbell Mark Henderson Tony Newman Bob Newton Sue Stavers Claire Turner WHAT'S NEW 08-03-2010 Former tenant arrears - tracing your 'gone aways' Briefing by Rob Ibbotson URL Link Download Document 25-02-2010 Raising the standard - High quality income management in 2010 and beyond Wednesday 28 April 2010 | Edinburgh URL Link Download Document 16-02-2010 RIEN Members - PI data request Third quarter - April to December 2009 URL Link Download Document

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