Resources
-
A 'how to' guide: Income Management
Documents
No documents currently available
-
Financial inclusion and money management
Documents
Developing tools for measuring financial wellbeing - pilot specification
21 November 2011
Developing tools for measuring financial wellbeing - consultation summary report
21 November 2011
Positive practice case study - Connect Housing
22 August 2011
Illegal Money Lending Team and Housing Providers Best Practice Guide - Working Together
20 April 2010
Gentoo Group - Helping you with money matters
8 May 2009
Aire Valley Homes Leeds - Money talk booklet
28 April 2009
Nottingham Community Housing Association - Credit crunch leaflet
28 April 2009
Circle Anglia - Money matters guide
24 April 2009
Your Homes Newcastle - Financial inclusion strategy
4 September 2008
North Somerset Housing - financial exclusion information
3 September 2008
Tristar Homes - Don't drown in debt leaflet
3 September 2008
Gentoo Group - Managing Your Money poster
3 September 2008
City of Edinburgh Council - money advice leaflet
2 September 2008
WWHS - Income maximisation sheet
15 August 2008
Hardship Fund - New Charter
16 May 2008
Hardship Fund revised - New Charter
16 May 2008
Preventing arrears through financial inclusion
23 August 2006
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Former tenant arrears prevention and recovery
Documents
Former tenant arrears - tracing your 'gone aways'
8 March 2010
Redditch Borough Council - Arrears write off policy
3 September 2008
South Ayrshire Council - section 7 FTA
3 September 2008
Twynham Ha - former tenant debt
3 September 2008
Bolton at Home - FTA procedures
3 September 2008
Bristol City Council - FTA write-off procedure
3 September 2008
H&F Homes - FTA write-off procedure
3 September 2008
Harlow Council - Former tennats arrears procedures
3 September 2008
LB Barking and Dagenham - procedure for FTA cases
3 September 2008
Pendle Housing - Former Tenants Arrears Procedure
3 September 2008
North Tyneside Council - approved FTA policy appendix 1 and 2
3 September 2008
Reading Borough Council - FTA recovery procedure
3 September 2008
West Wiltshire Housing Society - Former Tenants Arrears Recovery Procedure
3 September 2008
West Wiltshire Housing Society - Former Tenants Arrears write off policy
3 September 2008
Helena Housing - deceased letter
3 September 2008
Helena Housing - deceased pro forma
3 September 2008
Helena Housing - Nursing Home letter
3 September 2008
Helena Housing - Nursing home pro forma
3 September 2008
Twynham HA - former tenant credits procedure
3 September 2008
Derwent Living - write-off procedure
3 September 2008
Helena Housing - Procedure for write-off debts
3 September 2008
Bristol City Council - arrears write-off procedure
3 September 2008
New Charter HT - debt write off negotiation
3 September 2008
Cherwell Housing Trust - Former tenant arrears
2 September 2008
Helena Housing - former tenant arrears flow chart
2 September 2008
Accord HA - former tenant arrears procedure
2 September 2008
Cherwell Housing Trust - Former tenant arrears procedure
2 September 2008
East Midlands Housing Association - former residents rent arrears checklist and procedural flow charts
2 September 2008
Helena Housing - procedure for former tenant arrears1
2 September 2008
North Ayrshire - FTA policies and procedures
2 September 2008
Accord HA - final write-off procedure
2 September 2008
Helena Housing - procedure for write-off debts
2 September 2008
Helena Housing - Former tenant arrears
1 September 2008
Harlow - Former tenant arrears recovery
15 August 2008
Bolton at home - good practice guide for FTA
15 August 2008
Reading BC - FTA recovery
15 August 2008
Sovereign HA - Former tenant balances
15 August 2008
Wolverhampton Homes - Former tenancy accounts management
15 August 2008
Wolverhampton Homes - Former tenant arrears flow chart
15 August 2008
Twynham Housing - Former tenant debt costs
13 August 2008
Wolverhampton Homes - Where to get help - former tenant arrears
15 August 2008
Barking and Dagenham LB - Procedures for FTA cases
15 August 2008
North Ayrshire - Former Tenants Arrears Policy (Approved)
9 July 2007
Springboard - Former Tenant Debt Policy
3 July 2007
Springboard - Former Tenant Debt Procedure
3 July 2007
Tamworth BC - FTA recovery procedure
15 August 2008
Wolverhampton Homes - Former Tenancy Arrears flow chart
28 April 2008
Wolverhampton Homes - Former tenancy work ins
28 April 2008
Helena - Procedure for charge in lieu of notice
26 July 2007
Bolton at Home - FTA Recovery Procedure
28 June 2007
Bolton at Home - Write off Policy
27 June 2007
Boston Mayflower Bankruptcy
26 July 2005
Bristol - write off procedure
9 July 2007
Derwent - Former Tenant Debt or Credit Write off Checklist
28 June 2007
Derwent Living - write off procedure
28 June 2007
Dominion - FTA policy
1 August 2007
Dominion - FTA policy
26 July 2007
HFHomes - Write-off procedure
29 June 2007
H&F Homes - Static debts write off policy
13 August 2008
West Wiltshire HS - Written off debt
13 August 2008
Yorkshire Housing - Write off of current tenant rent arrears
15 August 2008
Yorkshire Housing - Write off of small current arrears
13 August 2008
Hounslow Homes - Checklist for Pre-Action Protocol for Rent Arrears
28 June 2007
Yorkshire Housing - Write off of small debts
15 August 2008
Yorkshire Housing - Write off of small debts procedure
15 August 2008
Yorkshire Housing - Write off of small rent arrears procedure
13 August 2008
Sovereign - FTA procedure v1.3
1 August 2007
Housing Pendle - Fta procedures version 1
1 August 2007
Stroud - fta policy
1 August 2007
MHT - Abandoned possessions policy
26 July 2007
Sovereign - FTA procedure
26 July 2007
Stroud FTA policy
29 June 2007
Sovereign - PolicyProcedureFormerResidentArrears
28 June 2007
Stroud FTA policy
28 June 2007
Write-Off Criteria
23 September 2004
Dane Housing approach to handling tenancy terminations
22 September 2004
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Getting to know you interviews
Documents
Getting to know you - Linda Slack
28 October 2011
Getting to know you - Sue Philp
12 October 2011
Getting to know you - Tracie Lovelock
11 October 2011
Getting to know you - Tim Waugh
11 October 2011
Getting to know you - Mark Henderson
11 October 2011
Getting to know you - Laurence Khellas
11 October 2011
Getting to know you - John Thorndike
11 October 2011
Getting to know you - Bob Newton
11 October 2011
-
Government regulation and guidelines
Documents
What inspectors say about income management
27 August 2010
What inspectors say about diversity
20 July 2010
Briefing paper by Hal Pawson
3 December 2003
-
IT systems and new technology
Documents
No documents currently available
-
Incentives and rewards
Documents
No documents currently available
-
Income management strategies and policies
Documents
Your Homes Newcastle - income management service strategy
9 November 2011
Homelessness Act 2002 - RIEN Paper
21 September 2004
Summary and conclusions of Shelter/CAB 2003 report
21 September 2004
Effective use of Debt Collection Agencies
16 September 2004
The importance of leadership in achieving top performance
22 September 2004
Make actions clear in a policy statement
22 September 2004
A customer focus approach
22 September 2004
Re-housing Issues
22 September 2004
RIEN briefing paper on Corporate Debt Policies
2 March 2004
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Job descriptions and structure
Documents
North Ayrshire - Arrears Recovery Officer - job description
28 June 2007
Notting Hill Housing - accounts adviser job description
3 September 2008
Notting Hill Housing - credit controller job description
3 September 2008
Notting Hill Housing - Credit Operations Manager job description
3 September 2008
Notting Hill Housing - rents and project officer job description
3 September 2008
Salix Homes - FTA job description
1 September 2008
Salix Homes - FTA person specification
1 September 2008
Sovereign - Former Rent Services Advisor
3 September 2008
Sovereign Housing - Rent Services Advisor
3 September 2008
Sovereign Housing - Rent Services Team Assistant
3 September 2008
Yorkshire Housing - Debt Recovery Advsior
3 September 2008
Your Homes Newcastle - Debt Recovery Assistant
3 September 2008
Your Homes Newcastle - Debt Recovery Officer
3 September 2008
Accord HA - Neighbourhood group structure
2 September 2008
Accord HA - Neighbourhood services group structure
2 September 2008
Chester & District HT - Customer Accounts Team Structure
15 August 2008
Freebridge CH - Team Structure
15 August 2008
Accord HA - Housing Assistant (Income) -Job Description
1 August 2007
Accord HA - INCOME TEAM OFFICER-draft JD
1 August 2007
Accord HA - Neighbourhood services jobs
1 August 2007
Broadacres - Debt & Welfare Benefits Advisor Job Des
12 July 2007
Broadacres - Debt & Welfare Benefits Advisor Person Spec
12 July 2007
Broadacres - Debt and Welfare Benefits Advisor
3 July 2007
CDHT - Benefits Advisor - JD
3 July 2007
CDHT - Customer Account Assistant - JD
3 July 2007
CDHT - Customer Account Manager - JD
3 July 2007
CDHT - Customer Services Asst-Rent Recovery Assistant SC2-3
12 July 2007
CDHT - Customer Services Officer-Rent Recovery Officer SC 4-6
12 July 2007
CDHT - Senior Account Manager - JD
3 July 2007
Chester and District Housing Trust - Customer account assistant job description
2 September 2008
Chester and District Housing Trust - Customer account manager job description
2 September 2008
Chester and District Housing Trust - Senior accounts manager
2 September 2008
Chester and District Housiung Trust - Benefits advisor job description
2 September 2008
Ealing - CBHO - Debt Support
28 June 2007
Ealing - JD Rent Recovery Co-ordinator
28 June 2007
Ealing - Rent Recovery Officer Job Description
28 June 2007
Ealing - Senior Rent Recovery officer JD
28 June 2007
KHT - Customer Services-Rent Recovery Officer Sc4-6
12 July 2007
Knowsley HT - Customer Services Asst-Rent Recovery Assistant
3 July 2007
Knowsley Housing Trust - Housing Officer personal specification
2 September 2008
Knowsley Housing Trust - Service Manager rents personal specification
2 September 2008
Knowsley HT - Customer Services Officer-Rent Recovery Officer
3 July 2007
Knowsley HT - Housing Officer
3 July 2007
Knowsley HT - Service Manager Rents - person spec
3 July 2007
Knowsley HT - structures
3 July 2007
Knowsley HT structures and salary schemes
3 July 2007
North Ayrshire - Former Tenants Arrears Policy (Approved)
9 July 2007
North Ayrshire - FTA job description
26 July 2007
North Ayrshire - FTA Policy (Approved)
28 June 2007
NS Housing - AS02
29 June 2007
NS Housing - AS05
29 June 2007
NS Housing - AS45
29 June 2007
NS Housing - AS40
29 June 2007
NS Housing - AS25
29 June 2007
NS Housing - AS10
29 June 2007
NS Housing - assured updated October 06
29 June 2007
NS Housing - AS01
29 June 2007
NS Housing - AS03
29 June 2007
NS Housing - AS15
29 June 2007
NS Housing - AS20
29 June 2007
Sovereign - Former Tenant Advisor version 5
28 June 2007
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Legal issues
Documents
Nowhere to run - insolvency is no protection from possession proceedings
1 September 2011
Briefing - Pinnock, Powell and proportionality - what's the fuss about?
16 March 2011
RIEN survey of members about legal action
22 September 2004
Briefing - Tolerated trespass - moving on
28 May 2009
Briefing - Tolerated trespass - the end
26 May 2009
Wolverhampton Homes - Court visit form
3 September 2008
Sovereign - Eviction procedures
13 August 2008
Sovereign Housing - Eviction Procedure
3 September 2008
Cherwell Housing Trust - pre-action prortocol checklist
3 September 2008
Dominion HG - Pre-action protocol checklist
3 September 2008
Downland HA - Pre-action protocol checklist
3 September 2008
Hounslow Homes - Checklist for Pre-Action Protocol for Rent Arrears
28 June 2007
LB Southwark - witness statement in support of pre-action protocol
3 September 2008
Yorkshire Housing - Action protocol for rent arrears
3 September 2008
Yorkshire Housing - Pre action protocol for rent arrears
13 August 2008
Accord HA - ALMO and rights of audience
3 September 2008
Southwark - Witness statement in support of Pre-Action Protocol
28 June 2007
Southwark LB - eviction letter
28 June 2007
RIEN update on tolerated trespassers
2 April 2009
Tolerated trespass - the end is nigh
17 November 2008
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Newsletters
Documents
RIEN newsletter 2 February 2012
2 February 2012
RIEN newsletter 26 January 2012
26 January 2012
RIEN newsletter 19 January 2012
19 January 2012
RIEN newsletter 12 January 2012
12 January 2012
RIEN newsletter 5 January 2012
5 January 2012
RIEN newsletter 15 December 2011
15 December 2011
RIEN newsletter 8 December 2011
8 December 2011
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Partnership working
Documents
Working with other agencies - Top Performance Pack extract
22 September 2004
RIEN summary of CAB/Shelter report
22 September 2004
Accord HA - Service level agreements
2 September 2008
Barnet Homes - Service level agreement
2 September 2008
Blackpool Coastal Housing - Service level agreement
2 September 2008
East Midlands Housing Association - Service level agreements
2 September 2008
Leeds West Homes - service level agreements
3 September 2008
New Prospect Housing - SLA
1 September 2008
North Ayrshire - service level agreement
2 September 2008
Portsmouth Housing Association - Service Level Agreement
3 September 2008
South Ayrshire Council - service level agreements
3 September 2008
Springboard - SLA Support Services OCR
3 September 2008
Ujima - Service Level Agreement
3 September 2008
Accord HA - SLA (updated Jan 06)
1 August 2007
EMHA - Service Level AgreementANand EMH
1 August 2007
EMHA - Service Level AgreementANand EMH
1 August 2007
PHA Group - SLA - Fareham BC
1 August 2007
PHA Group - SLA - Gosport HBen
1 August 2007
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Payment methods
Documents
Cost-effective payment methods - Top Performance pack extract
22 September 2004
Accord HA - Debit and credit cards analysis
1 September 2008
Wolverhampton Homes - How to pay your rent leaflet
28 April 2008
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Performance and quality management
Documents
RIEN commentary on September 2011 PI data
5 January 2012
FTA data request - as at 30 September 2011
27 October 2011
RIEN BP group minutes - London September 2011
17 October 2011
RIEN BP group minutes - Wolverhampton September 2011
12 October 2011
PI data request - second quarter - April 2011 to September 2011
27 October 2011
Appendix A - June 2011
10 October 2011
RIEN commentary on June 2011 PI data
30 September 2011
Positive practice case study - Bristol City Council
16 June 2011
RIEN BP group minutes - London April 2011
20 April 2011
RIEN BP group minutes - Wolverhampton March 2011
19 April 2011
Appendix A - December 2010
5 April 2011
RIEN commentary on December 2010 PI data
5 April 2011
Examples of positive practice in tenancy sustainment - Manchester - March 2011
1 April 2011
RIEN BP group minutes - Manchester March 2011
1 April 2011
Examples of positive practice in tenancy sustainment - Newcastle - March 2011
22 March 2011
RIEN BP group minutes - Newcastle March 2011
22 March 2011
Positive practice case study - City of Edinburgh Council
14 February 2011
Briefing - The value of qualitative research in the social sector
26 January 2011
RIEN BP group minutes - London December 2010
13 January 2011
RIEN BP group minutes - Wolverhampton December 2010
13 January 2011
FTA questionnaire - Newcastle - Dec 2010
6 January 2011
RIEN BP group minutes - Newcastle December 2010
6 January 2011
Introducing our new benchmarking service - Direct Debit take-up
4 August 2009
Briefing paper on the Audit Commission's view of Top Performers
22 September 2004
RIEN paper on analysis of a sample of inspection reports
22 September 2004
Judges who Refuse Possession - Top Performance Pack extract
22 September 2004
Effective Performance Management
22 September 2004
Performance Targets and Monitoring
22 September 2004
What makes a Top Performer?
22 September 2004
Quality Assurance in Rent Income Management
22 September 2004
Quality Assurance, Excellence & External Recognition Sought
22 September 2004
Quality Assurance is a Common Denominator in Top Performers
22 September 2004
RIEN Top Marks
22 September 2004
Tenant Involvement
23 September 2004
Tenants' Handbooks
23 September 2004
Raising the standard High quality income management in 2010 and beyond
24 February 2010
RIEN BP group minutes - Manchester June 2010
22 June 2010
FTA questionnaire - Manchester - Dec 2010
16 December 2010
RIEN BP discussion group flipcharts - Manchester June 2010
22 June 2010
RIEN BP discussion group flipcharts - Newcastle June 2010
22 June 2010
RIEN BP group minutes - London June 2010
5 July 2010
RIEN BP group minutes - London October 2010
22 November 2010
RIEN BP group minutes - Manchester December 2010
16 December 2010
RIEN BP group minutes - Newcastle June 2010
22 June 2010
RIEN BP group minutes - Manchester October 2010
22 October 2010
RIEN BP group minutes - Newcastle October 2010
22 October 2010
RIEN BP group minutes - Wolverhampton June 2010
5 July 2010
RIEN BP group minutes - Wolverhampton October 2010
22 November 2010
RIEN BP workshop discussion notes - Manchester October 2010
22 October 2010
RIEN BP workshop discussion notes - Newcastle October 2010
22 October 2010
Scottish Rent Forum - December 2009
22 June 2010
Scottish Rent Forum - June 2010
22 June 2010
Sovereign Housing - equal opportunies and diversity policy
3 September 2008
Notting Hill Housing - customer satisfaction survey questionnaire
3 September 2008
Sovereign housing - rent services questionnaire feedback
3 September 2008
Housing Hartlepool - Satisfaction surveys
26 March 2008
Housing Hartlepool - Satisfaction surveys 2
26 March 2008
Housing Hartlepool - Satisfaction surveys 3
26 March 2008
Knowsley HT - Rents satisfaction surveys
13 August 2008
Knowsley Housing Trust - Satisfaction survey
2 September 2008
North Ayrshire - tenant questionnaire
2 September 2008
Poole HP - Rent response card
15 August 2008
Twynham HA - Satisfaction survey report
13 August 2008
Willow Park HT - Rents satisfaction survey
13 August 2008
sovereign housing - resident involvement strategy
3 September 2008
Fife Council - Tenant survey
13 August 2008
Friendship and Care Housing - income collection survey
2 September 2008
Housing Hartlepool - Income recovery survey
15 August 2008
Housing Hartlepool - Income recovery survey _starter_
15 August 2008
Housing Hartlepool - Income survey letter
15 August 2008
North Ayrshire - Rent arrears survey
15 August 2008
North Ayrshire - Service survey on rent
15 August 2008
Sovereign housing - rent satisfaction survey
3 September 2008
sovereign housing - results of rent services survey
3 September 2008
Knowsley HT - Telephone questionnaire
15 August 2008
Barnet Homes - Successful Tenancies
1 September 2008
Ealing - Rents-survey
3 July 2007
North Ayrshire - rent arrears survey results
9 July 2007
Appendix A - Sept 2010
16 November 2010
RIEN commentary on September 2010 PI data
16 November 2010
Briefing - Implementation of tenant service charges by local authorities
14 October 2010
Appendix A - June 2010
7 September 2010
RIEN commentary on June 2010 PI data
7 September 2010
Briefing - Your questions answered - income management
31 August 2010
RIEN commentary on April 2010 PI data
26 July 2010
Income management through specialist teams - avoiding the pitfalls
21 July 2010
Appendix A - March 2010
12 July 2010
Appendix A - Dec 2009
26 March 2010
RIEN commentary on December 2009 PI data
26 March 2010
RIEN commentary on September 2009 PI data
24 November 2009
Appendix A - Sept 2009
24 November 2009
Appendix A - June 2009
9 September 2009
RIEN commentary on June 2009 PI data
9 September 2009
Briefing - What does excellence look like? Income management
8 September 2009
Debt Relief Orders
31 July 2009
Efficiency in housing income management
29 June 2009
Appendix A - for annual PI data - March 2009
23 June 2009
RIEN commentary on March 2009 PI annual data
9 June 2009
Appendix A - December 2008
31 March 2009
RIEN commentary on December 2008 PI data
31 March 2009
Appendix A - September 2008
10 February 2009
RIEN commentary on September 2008 PI data
6 February 2009
Getting ahead of the game, preparing for inspection - what do you need to do? A guide for Housing Benefit staff
13 January 2009
Appendix A - October 2008
13 November 2008
Appendix B - September 2008
7 November 2008
RIEN commentary on June 2008 PI data
7 November 2008
RIEN Briefing Paper - Equality and Diversity: Best Practice in Income Management
25 September 2008
Appendix A - for PI data December 2007 - Quarter 3
23 July 2008
Appendix A - April 08
21 July 2008
RIEN commentary on April 2008 PI data
21 July 2008
Appendix A - June PI Analysis
28 January 2008
Appendix B - June PI Analysis
28 January 2008
Appendix B - September PI Analysis
17 January 2008
Appendix A - September PI Analysis
17 January 2008
PI data - commentary - July 2007
17 July 2007
Appendix A - July 2007
17 July 2007
Appendix B - July 2007
17 July 2007
Third quarter cummulative 2006 commentary
14 March 2007
Appendix A
14 March 2007
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Publicising and promoting the service
Documents
Examples of leaflets used by members
22 September 2004
Using publicity campaigns
22 September 2004
Tenant Information Leaflet
22 September 2004
Information on Rent Panels
22 September 2004
Winter 'Rent First' Campaign
23 September 2004
Wolverhampton Homes - Where to get help
28 April 2008
Poole Housing Partnership - Rent newsletter
25 October 2010
Gentoo Group - Ways To Pay Your Rent poster
3 September 2008
High Peaks Community Housing - Rents summer poster
2 September 2008
Sovereign - Rent Arrears Poster
3 September 2008
Swindon Borough Council - Rent Christmas poster
3 September 2008
Tristar Homes - Clear account prize draw poster
3 September 2008
Tristar Homes - Rent advice poster
3 March 2008
Metropolitan Housing Trust - Guide for tenants on arrears
3 September 2008
North Somerset Housing - arrears tenant contact form
3 September 2008
sovereign housing - tenants at risk
3 September 2008
High Peak Community Housing - Rents summer poster
12 July 2007
Hillingdon - Summer Debts
12 July 2007
Hillingdon - Summer Debts poster
26 July 2007
HPCH - Rents summer poster
26 July 2007
MHT - for tenants on arrears
28 June 2007
Oxford - summer poster
12 July 2007
Reading - summer ad
26 July 2007
Reading - summer poster
12 July 2007
Reading - Xmas poster
12 July 2007
Reading - Xmas poster
26 July 2007
Redbridge - summer campaign
26 July 2007
Southwark - Arrears on your rent account
28 June 2007
Sovereign - arrears poster
3 July 2007
Sovereign - arrears poster
26 July 2007
Sovereign - Bankruptcy letter to Official Receiver B1
28 June 2007
Sovereign - Bankruptcy letter to Official Receiver B1
28 June 2007
Sovereign - Bankruptcy letter to tenant B2
28 June 2007
Sovereign - Bankruptcy letter to tenant B2
28 June 2007
Sovereign - Bankruptcy letter to tenant B3
28 June 2007
Sovereign - Bankruptcy letter to tenant B3
28 June 2007
Sovereign - Bankruptcy letter to tenant B4
28 June 2007
Sovereign - Bankruptcy letter to tenant B4
28 June 2007
Sovereign - bankruptcy procedure v1.2
28 June 2007
Sovereign - Bankrupty - a brief overview
28 June 2007
Sovereign - Eviction procedure
26 July 2007
Sovereign - EvictionProcedure v1.5
1 August 2007
Sovereign - Rent poster
26 July 2007
Sovereign - Rent poster
3 July 2007
Sovereign - summer arrears poster
12 July 2007
Sovereign - summer rent poster
12 July 2007
-
Rent arrears prevention and recovery
Documents
Accord - Exceptions criteria for first weeks rent payment
20 September 2011
Edinburgh CC - Rent Collection Policy
14 December 2010
Edinburgh CC - Rent Collection Strategy Summary
14 December 2010
Wolverhampton Homes - Income and expenditure statements
28 August 2009
Wolverhampton Homes - Arrears payment calculator
28 August 2009
Your Homes Newcastle - income management strategy
23 July 2009
RIEN report investigating Positive Balance rent accounts
22 September 2004
Systems of Working
22 September 2004
Contour Housing Group - Leasehold arrears policy
1 September 2008
Freebridge CH - Rent collection and arrears recovery
15 August 2008
Freebridge Community Housing - rent collection and arrears recovery
3 September 2008
North Somerset Housing - Arrears clearance agreement
3 September 2008
North Somerset Housing - Arrears final demand
3 September 2008
Riverside HO - Arrears policy
13 August 2008
Yorkshire Housing - Missed payment arrears
3 September 2008
Durham City Council - debt management strategy
3 September 2008
Cherwell HT - Corporate debt policy
1 September 2008
Cherwell HT - Debt collection policy
1 September 2008
Circle Anglia - Resident debt policy
1 September 2008
Durham CC - Debt management policy
1 September 2008
New Charter HT - Corporate debt policy
1 September 2008
Hull City Council - Rent arrears letter
3 September 2008
Hull City Council - Rent arrears letter (two weeks)
3 September 2008
North Somerset Housing - arrears reminder
3 September 2008
Yorkshire Housing - Small balance letter
3 September 2008
South Liverpool Housing - Ongoing arrangements
1 September 2008
South Liverpool Housing - Ongoing arrangements (excel)
1 September 2008
Accord HA - maximising income streams
3 September 2008
Notting Hill Housing - rent statement
3 September 2008
Plymouth City Council - Sample rent statement
3 September 2008
Sovereign housing - detailed operating procedures
3 September 2008
sovereign housing - vulnerable people procedures
3 September 2008
Ashram - rent income questionnaire
2 September 2008
Helena Housing - rents questionnaire2
2 September 2008
Helena Housing - welfare and benefits officer questionnaire
2 September 2008
North Ayrshire - rent arrears questionnaire results
2 September 2008
North Ayrshire - tenant questionnaire
2 September 2008
Yorkshire Housing - Write off of current rent arrears
13 August 2008
Accord - rent collection policy and procedure
2 September 2008
Harvest HG - Shared ownership arrears
13 August 2008
OCHA - Shared ownership procedure
20 March 2008
Oxford Citizens HA - Arrears - Shared ownership procedure
15 August 2008
Oxford Citizens HA - Shared ownership arrears
1 September 2008
Springboard HA - Draft shared ownership procedures
15 August 2008
West Wiltshire - Shared ownership arrears procedure
15 August 2008
William Sutton Homes - Shared ownership recovery
1 September 2008
Greenwich Council - Final policy an procedures
13 August 2008
Metropolitan Housing Trust - Starter tenancy December 2003
2 September 2008
sovereign housing - tenancy audit procedure
3 September 2008
West Wiltshire Housing Society - Starter Tenancy Procedure
3 September 2008
West Wiltshire HS - Tenancy agreement
1 September 2008
West Wiltshire HS - Text messaging procedure and guidance
15 August 2008
Yorkshire Housing - Additional text messages
15 August 2008
Yorkshire Housing - Text messages for arrears guidance notes
15 August 2008
Accord - Exceptions criteria for first weeks rent payment
29 June 2007
Circle Anglia - transaction analysis
2 September 2008
North Ayrshire - Vulnerable tenants in arrears - Guidance Notes
26 July 2007
Accord - Write-off protocols fts 3.3.05
27 June 2007
Accord HA - Corporate income management strategy
1 September 2008
Accord HA - Final write-off procedure 270406 (2)
1 August 2007
Ashram - Income management strategy
1 September 2008
Bristol bankruptcy 1
27 June 2007
Bristol bankruptcy 2
27 June 2007
Dominion - FTA procedure
26 July 2007
Dominion - Pre action protocol checklist
28 June 2007
Downland - Pre Action Protocol - Check list (3)
28 June 2007
Hull CC - rent recovery letter 1
28 June 2007
Ealing - Rents-survey
3 July 2007
Hull CC - rent recovery letter 2
28 June 2007
Kelsey - Pre action protocol checklist
28 June 2007
Metropolitan Housing Trust - Letter - action on arrears
28 June 2007
MHT - Pre-NSP early letters
28 June 2007
MHT - StarterTenancyDec2003
29 June 2007
N Somerset - EMAIL-2-SMS
2 July 2007
North Ayrshire - Rent statement for arrears manual
28 June 2007
North Ayrshire - Rent statement for arrears manual
3 July 2007
North Ayrshire - sequestration
28 June 2007
North Ayrshire - Tenant questionnaire1
3 July 2007
North Ayrshire - Tenant questionnaire1
9 July 2007
North Ayrshire Tenant questionnaire results
3 July 2007
North Somerset Housing FS example
8 January 2007
North Somerset rent arrears report
28 June 2007
Notting Hill HG - rent statements
3 July 2007
Sovereign - Rent arrears
26 July 2007
Sovereign - rent arrears
12 July 2007
Sovereign - rent arrears
3 July 2007
Sovereign detailed operating procedures for use in West Berkshire
29 June 2007
Tristar - 1st letter
29 June 2007
Tristar - arrears letter
28 June 2007
Tristar - arrears letter reverse page
29 June 2007
Tristar - Clear account - Prize draw
27 June 2007
Tristar - do not Drown in Debt leaflet 2nd stage
27 June 2007
Tristar - easter
27 June 2007
Tristar - joint leaflet with SBC and THL
27 June 2007
Tristar - letter accompanying NOSP
28 June 2007
Tristar - rent arrears calling card (3)
27 June 2007
Tristar - second letter hand delivered
28 June 2007
Tristar- first letter
28 June 2007
Yorkshire Housing - Ben received not paying s.fall
29 June 2007
Yorkshire Housing - broken arrangement letter
29 June 2007
Yorkshire Housing - CHECKLIST PRE ACTION PROTOCOL FOR RENT ARREARS
1 August 2007
Yorkshire Housing - customer accounts team
26 July 2007
Yorkshire Housing - Income management strategy
1 September 2008
Yorkshire Housing - LCFB letter 1 Full benefit CRAVEN ONLY
29 June 2007
Yorkshire Housing - LIFB letter 1 Full benefit
29 June 2007
Yorkshire Housing - missed payment
29 June 2007
Yorkshire Housing - missed payment
29 June 2007
Yorkshire Housing - Missed Payment-arrears
29 June 2007
Yorkshire Housing - new or existing tenants
29 June 2007
Yorkshire Housing - new or existing tenants CRAVEN ONLY
29 June 2007
Yorkshire Housing - non HB
29 June 2007
Yorkshire Housing - Part benefit
29 June 2007
Yorkshire Housing - PB letter2 Part benefit
29 June 2007
Yorkshire Housing - small balance letter
29 June 2007
Yorkshire housing - pre-action protocol checklist
28 June 2007
Dane Housing approach to early tenancy visits
22 September 2004
Stevenage use of nagging to tackle rent arrears
22 September 2004
Systems of Working
22 September 2004
Using routines as part of effective management
22 September 2004
Targeting Problems
22 September 2004
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Repair recharges collection and recovery
Documents
Positive practice case study - Wolverhampton Homes
28 September 2011
Brighton & Hove - Recharge Policy
29 September 2009
Brighton & Hove - Recharge Procedure and Appendices
29 September 2009
Brighton & Hove - Recharges Poster and Leaflets
29 September 2009
Wolverhampton Homes - Rechargeable Repairs report July 2008
24 September 2009
Wandle Housing Association - Re-charges Letter
3 September 2008
Shetlands Island Council - Rechargeable repairs sub account
13 August 2008
Twynham HA - Rechargeable repairs
13 August 2008
Helena - Procedure for rechargeable repairs
26 July 2007
Rechargeable Repairs Policy - New Charter
28 June 2007
Recharges letter - New Charter 1
28 June 2007
Recharges letter - New Charter 2
28 June 2007
Wandle - Rechargeable Repairs Policy
28 June 2007
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Sundry debt collection and recovery
Documents
Helena Housing - Bad debt write-off policy
3 September 2008
Helena - Procedure for write off debts
26 July 2007
RIEN briefing paper on Money Claim On-Line
22 September 2004
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Toolkits
Documents
Housing Benefit toolkit for HB service providers
12 June 2011
Financial inclusion toolkit
31 July 2009
Former Tenant Arrears - Self Assessment Toolkit
23 June 2009
Income Management Toolkit
17 November 2008
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Training and development
Documents
National Training Certificates
23 September 2004
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Welfare benefit (including Housing Benefit)
Documents
HBNews February 2012
2 February 2012
Extension of Housing Benefit shared accommodation rate to single claimants aged under 35 years
23 November 2011
HBnews - November 2011
17 November 2011
Public consultation - Housing Benefit reform - Supported Housing
30 August 2011
Briefing - Jobseeker's Allowance sanctions
19 May 2011
HBnews - May 2011
16 May 2011
Discretionary Housing Payments
31 March 2011
Briefing - Welfare Reform Bill 2011
8 March 2011
HB news - February 2011
14 February 2011
Briefing - Universal Credit
3 December 2010
Welfare benefit survey summary
18 November 2010
HBnews - November 2010
8 November 2010
Your questions answered - Housing Benefit
28 October 2010
Briefing - welfare benefit and money management advice survey 2010
19 October 2010
HB news August 2010
24 August 2010
Briefing - Mortgage rescue scheme - eligibility to Housing Benefit
19 March 2009
The harder test - the Audit Commission's fresh approach to benefits inspection
13 January 2009
The end of Housing Benefirt Direct - January update
7 January 2009
Housing Benefit and the new backdating proposals
27 October 2008
Metropolitan Housing Trust - Housing Benefit and debt advice
3 September 2008
Sutton Housing Partnership - ALMO Operational Protocol HB
1 August 2007
Metropolitan Housing Trust - HB and debt advice
28 June 2007
Developing good relationships with Housing Benefit providers
21 September 2004