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5 SEPTEMBER 2010

HOMEPAGE MEMBERS PAGE CONTACT US LOGIN HQN SERVICES These services are available at additional subscription rates - click here for further information.		RIEN People Tony Newman rien@hqnetwork.co.uk Tony is a consultant and project manager. He manages the Rent Income Excellence Network (RIEN). Since 2005, Tony has delivered training and consultancy for HQN and has spoken at RIEN and CLG housing seminars. Tony also carries out mock inspections and health checks in respect of income management on behalf of HQN. Tony has extensive experience in improvement planning in income management in both a local government and social housing context. He has managed departments that have delivered substantial improvement in collection performance and customer focus. Tony began his career as an underwriter at Lloyds of London, assessing risk on an international basis, including risks associated with community housing projects. He then joined the Civil Aviation Authority as a contracts and purchasing officer. After a spell in senior management in the private sector, Tony then moved into local government as Credit Manager for Cornwall County Council, before becoming Income Manager for PHA, where he managed the changeover from generic housing management to a functionalised income department. A Member of the Institute of Credit Management, Tony worked with the Institute's Education Panel to help adapt their professional syllabus to suit public sector members. Tony was also a founder member of the Institute of Public Finance's National Benchmarking Steering Group for debt management. Tony has managed a number of complex income management and procurement projects. He enjoys using his broad base of experience to provide project management support for a range of clients including housing, adult social care and health. He has a particular interest in the opportunities to improve quality and value for money through better integration of these services. A professional member of the British Institute of Learning Disabilities, Tony has been involved with the Supporting People Programme since its inception, working with a housing association and then providing consultancy to commissioners and providers. During 2005/6 Tony managed a Value Improvement Project on behalf of the CLG. One of nine pilots, this project focused on improving the quality and value for money of housing-related floating support services for vulnerable people, including access to benefits advice and guidance on debt/budget management.		RIEN PEOPLE Dr Anya Ahmed Sue Beasor Joy Campbell Mark Henderson Tony Newman Bob Newton Sue Stavers Claire Turner WHAT'S NEW 31-08-2010 Briefing - Your questions answered - income management Complimentary Network briefing by Tony Newman URL Link Download Document 27-08-2010 What inspectors say about income management RIEN briefing by John Wheeldon URL Link Download Document 24-08-2010 HB News August 2010 By Sue Beasor, with contributions from Claire Turner, Head of Network Services at HQN, and Tony Newman, RIEN Lead Associate URL Link Download Document

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