PERFORMANCE INDICATORS KEY DOCUMENTS MEMBER DETAILS LINKS TOOLKITS FTA BENCHMARKING Q & A

5 SEPTEMBER 2010

HOMEPAGE MEMBERS PAGE CONTACT US LOGIN HQN SERVICES These services are available at additional subscription rates - click here for further information.		RIEN People Mark Henderson rien@hqnetwork.co.uk Mark started working in the finance department at Wolverhampton City Council in 1976, moving to the Housing Department five years later having failed CIPFA examinations. He has since worked in housing management in a number of operational and strategic capacities. He transferred to Wolverhampton Homes, where he is currently Director of Housing, in October 2005 when the ALMO was established. The company received two-star rating in November 2007 and is generally recognised for innovation and as a top performer in income management. Mark retains the lead role for continuing to develop and improve rents management services not only at Wolverhampton but with colleagues across the United Kingdom. Mark has also been an associate with the Rent Income Excellence Network since it was formed. He has been a regular contributor to the seminars and leads the best practice group in the Midlands. In addition, Mark analyses the performance indicators of RIEN members on a quarterly basis and is a regular contributor to RIEN briefings.		RIEN PEOPLE Dr Anya Ahmed Sue Beasor Joy Campbell Mark Henderson Tony Newman Bob Newton Sue Stavers Claire Turner WHAT'S NEW 31-08-2010 Briefing - Your questions answered - income management Complimentary Network briefing by Tony Newman URL Link Download Document 27-08-2010 What inspectors say about income management RIEN briefing by John Wheeldon URL Link Download Document 24-08-2010 HB News August 2010 By Sue Beasor, with contributions from Claire Turner, Head of Network Services at HQN, and Tony Newman, RIEN Lead Associate URL Link Download Document

Address:     Rockingham House, St Maurice's Road, York, YO31 7JA Tel:     0845 4747 004 Fax:     0845 4747 006 Email:     PERFORMANCE INDICATORS       KEY DOCUMENTS       MEMBER DETAILS       LINKS       TOOLKITS © RIEN 2004  |  All Rights Reserved Website design by Save9 Ltd