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5 SEPTEMBER 2010

HOMEPAGE MEMBERS PAGE CONTACT US LOGIN HQN SERVICES These services are available at additional subscription rates - click here for further information.		RIEN People Joy Campbell Joy has over 20 years’ experience working in the housing service. Her particular area of interest and expertise is rent and arrears management. Since joining the City of Edinburgh Council in 1982 she has had many different roles in the rents service, including court, rent collection, local arrears recovery teams and IT rent system development. She is now Senior Officer responsible for city-wide rent policy and performance. Apart from the development and improvement of the rent collection service in her current role and providing support to neighbourhood teams, she is responsible for the following centralised rent management functions: managing rent and arrears systems; court team; rent income maximisation service, and former tenancy arrears collection. Joy is an active committee member of the Scottish Rent Forum (SRF) and is also the Secretary of the Forum’s FTA group in Scotland.		RIEN PEOPLE Dr Anya Ahmed Sue Beasor Joy Campbell Mark Henderson Tony Newman Bob Newton Sue Stavers Claire Turner WHAT'S NEW 31-08-2010 Briefing - Your questions answered - income management Complimentary Network briefing by Tony Newman URL Link Download Document 27-08-2010 What inspectors say about income management RIEN briefing by John Wheeldon URL Link Download Document 24-08-2010 HB News August 2010 By Sue Beasor, with contributions from Claire Turner, Head of Network Services at HQN, and Tony Newman, RIEN Lead Associate URL Link Download Document

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