Meet the team
The Rent and Income Excellence Network is supported by a small team of experts who provide specialist expertise to the network and are on call to help you.
Richard is the network’s manager. Richard deals with all queries, requests and enquires and maintains regular contact with members to ensure that RIEN’s services are meeting their needs and they are making best use of their membership.
Rob has worked in housing management for 32 years and has supported a number of housing organisations on service reviews and service improvement plans. He has undertaken a range of short- and long-term projects with HQN and has helped many organisations to drive up their performance and streamline processes. Rob was also heavily involved in developing HQN’s accreditation scheme for estate services.
Tony is a consultant and project manager with extensive experience in improvement planning in income management in both a local government and social housing context. He has managed departments and has enabled them to achieve substantial improvements in collection performance, efficiency as well as customer focus.
A Member of the Institute of Credit Management, Tony worked with the Institute's Education Panel to help adapt their professional syllabus to suit public sector members. Tony was also a founder member of the Institute of Public Finance's National Benchmarking Steering Group for debt management.
Tony has managed many complex income management and procurement projects. He has a particular interest in improving quality and value for money through better integration of services. Tony led on developing HQN’s accreditation for income management and continues to play a key part in this.
Sue is HQN’s expert advisor on welfare reform matters. Sue has worked in benefits for over 20 years and has considerable experience of the “practice” as well as the “theory” having held senior positions in a number of local authorities and, more recently, working closely with social landlords on benefit related matters.
She has maintained a close eye on the reforms as they have developed, has analysed their implications and regularly produces briefings for HQN on this. Sue has worked with many organisations helping them assess the impact of welfare reform changes, advising them on their approaches and implementing new ways of working in order to minimise the effects.
Sue is also an experienced benefits trainer, designing and delivering benefits and management training for local authority benefits services, social landlords and government departments.
Mark has been an associate with the Rent and Income Excellence Network since it was formed. He leads the best practice group in the Midlands, analyses the performance indicators for RIEN on a quarterly basis and is a regular contributor to RIEN briefings.
Mark joined Wolverhampton City Council in 1976 and has worked in a number of operational and strategic capacities there. He transferred to Wolverhampton Homes in October 2005 when the ALMO was established and where he is currently Director of Housing.
Bob is a practitioner and active member of RIEN. Bob’s particular interest is in preventative arrears work and income management's role in the wider financial inclusion agenda.
Bob has worked in the social housing sector since 1981 having initially worked as a generic Housing Manager within local government and a number of housing associations in the north west. Since 2004, Bob has been the Arrears Manager at Helena Partnerships in St Helens on Merseyside where he manages a specialist rents team dealing with a stock of nearly 13,000 units.